TERMS & CONDITIONS

 REEFWALKER OCEAN DISCOVERY

 

Cancellations

Cancellations must be made in writing (post or email) and received by Reefwalker Ocean Discovery before the time constraints detailed in our cancellations and conditions policy. To avoid any miscommunication, requests for cancellations or amendments over the phone will not be accepted.

  • Cancellations made up to 3 days prior to the departure date will result in the loss of 10% of the total booking fee.

  • Cancellations made 12 – 72 hours prior to the departure date will result in the loss of 50% of the total booking fee.

  • Cancellations made within 12 hours prior to the departure date will not be refunded the total booking fee.

Reefwalker Ocean Discovery accepts no responsibility for the loss or damage of any personal belongings of any passenger whilst on board our vessel. Guests must accept total responsibility for their own belongings.

MISSED TOURS

Missed tours cannot be refunded or rescheduled (please check your booking confirmation dates carefully).

 

HUMPBACK WHALE NO SIGHTING POLICY

Reefwalker Ocean Discovery prides itself on delivering quality whale-watching experiences. While we will do everything within our power to get you close to these majestic creatures, we are relying on wild animals in their natural environment, therefore we cannot always guarantee sightings.

Humpback Whales are completely wild and are not trained, encouraged, or coerced in any way to interact with our vessel. They can at times be unpredictable and the location and/or duration of time taken to locate them cannot be guaranteed or predicted.

On the very rare occasion that we do have a no sighting of a Humpback Whale, we have the following No Sighting Policy available to guests - 100% sighting guarantee or join us on another whale watching tour for free! This return voucher will be valid for 2 years.

 *This voucher is subject to availability and non-transferrable between individual persons or tours.
* No Sighting is determined by Reefwalker Ocean Discovery or its representatives.

 

Liability Conditions

All passengers shall comply with any direction given for the safety of the vessel and comfort of passengers and agree that wilful non-compliance with such directions may result in an immediate return to the embarkment point without refund.

It is a condition of booking and undertaking a tour that any passenger indemnifies Reefwalker Ocean Discovery for any wilful damage caused by any such non-compliant passenger.

 

Weather Conditions

Reefwalker Ocean Discovery endeavour to operate all tours in safe and appropriate weather conditions. Weather is monitored closely at all times and in the event that the conditions are considered to be unsafe Reefwalker Ocean Discovery reserve the right to cancel tours up until the intended departure time. All effort is made to give as much prior notice of cancellation as possible, but no liability is accepted for inconvenience or last-minute change of tour plans by Reefwalker Ocean Discovery.

Passengers have the option to be refunded their payment in full or reschedule a booking for another tour date in this instance. 

Passenger Information

Reefwalker Ocean Discovery recommends comfortable clothing of a lightweight material for most days and occasions. It is recommended to bring along a jumper and/or windproof jacket as the conditions at sea are often harsher than what you will experience on land. Reefwalker Ocean Discovery have the right to ask any passenger to wear a life jacket at any time.

Reefwalker Ocean Discovery recommends appropriate covered shoes be worn at all times during the tour.

 

Children Onboard

Reefwalker Ocean Discovery requests that children on board are supervised by a parent/guardian at all times. Parent(s)/Guardian(s) must enforce that their child/children abide by Reefwalker Ocean Discovery's rules and regulations that are explained during the safety briefing prior to departure. Children are prohibited from the flybridge and wheelhouse/cabin of the vessel at all times due to safety reasons. 

 

Sea Sickness

It is recommended passengers use seasickness tablets according to personal needs. In the event a passenger gets seasick, Reefwalker Ocean Discovery cannot bring any passenger back to the embarkment point until the tour is completed. Reefwalker Ocean Discovery are not responsible or obliged to give refunds or offer an alternate outing to any passenger. Reefwalker Ocean Discovery do not supply sea sickness tablets.

 

Smoking

Smoking is not permitted on the vessel.

 

Alcohol Policy

Reefwalker Ocean Discovery permits passengers to bring their own alcohol on board. Reefwalker Ocean Discovery reserves the right to refuse alcohol to any passenger at any time during the tour. If any passenger arrives under the influence of alcohol, Reefwalker Ocean Discovery have the right to refuse boarding to such a passenger. Any abusive or inappropriate behaviour on board, while under the influence of alcohol, or indeed at any time, will give Reefwalker Ocean Discovery the right to organize the removal from tour of such a passenger. Refund of the tour cost is not applicable in any way in this instance.

Reefwalker Ocean Discovery emphasizes the risks of personal injury or loss of life, damage to or loss of property that can be sustained on boats. Alcohol consumption by a passenger does affect your ability to adapt to the conditions present at sea and stresses the importance of minimal alcohol consumption levels. Reefwalker Ocean Discovery are alleviated from any liability caused from passengers not adhering to or conforming to stated recommendations and rules outlined by the crew on board the vessel.